When you first contact us we create a record in your name and allocate you a unique ID number. Any information that you give us, or we generate, from then on is added to your record. We endeavour to ensure the accuracy of all records, but we rely on you to keep your personal data up to date, either online via myLIBF or by informing our Student and Customer Services team of any changes. You can contact them by email or by calling on +44 (0)12 2781 8609.
Information collected automatically
When you visit our websites we automatically collect anonymized data about your visit and securely store it using Google Analytics. We use this to improve user experience and navigation of our website, the services we offer you. The type of data we collect includes:
- session duration
- page views
- traffic source
- browser
- device
- IP address, and
- actions taken (e.g. PDF downloads clicks, form submissions)
Remarketing
We have enabled data collection for Display and Search Remarketing. This includes data from Google's signed-in users who have chosen to enable Google to associate their web and app browsing history with their Google account, and to use such information cookies provide to show personalised ads on sites across the internet based on someone’s past website visits.
Advertising Reporting Features
We have enabled Advertising Reporting features like Audience Demographics and Interests Reporting, DoubleClick Campaign Manager reporting, DoubleClick Bid Manager reporting, and Google Display Network Impression Reporting that help us better understand our users.
You can opt out of Google’s use of cookies through your browser settings or by visiting Google’s Ads Settings or Google Analytics' currently available opt-outs. Alternatively, you can opt out of third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.
Live Chat
We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based software company. Information regarding how the data is processed and stored can be viewed here.
Register your interest
You may register your interest with us, typically via a form on our website, to receive more information about our qualifications and services. The information we send will be specific to the areas you’ve registered your interest in.
Online invigilation services
We provide online invigilation as a service via one of our two suppliers, BTL Group Limited or Pearson VUE. If we offer you an assessment through the online invigilation platform provided and if you choose to take such assessment through the platform, you agree that you are being monitored over the Internet through your computer via your webcam and microphone during your exam session. Online invigilation means that you will log on to a test platform through the Internet to take your assessment and you will be monitored, sometimes in real time, during your entire assessment session so that your face, voice, desk and workspace will be captured and a recording will be made of these for the purposes of assessment security and the integrity of the assessment process. It is your responsibility to ensure that only you will be recorded during an online invigilation testing session and that no one else will be physically in the room where you are testing and that no one speaks to you during your testing sessions.
If you use the online invigilation service to take assessments, we and our suppliers may also collect and record further information about you when you take the exam which is online invigilated, such as your name, email address, captured facial photo, captured ID photo/government issued ID, physical (visible) health data/condition (by virtue of video recording), racial/ethnic origin/religious beliefs (by virtue of video recording), IP address, browser agents, browser and operating system identifiers, screenshots of your PC, your exam setting (home, office etc), all recorded video streams (computer, webcam and mobile), name of the exam you are sitting and other assessment based data that may be collected, including information about browser version, appVersion, appName, product and appCodeName, video frame size, type and library used for encoding, framerate, jitter, packet loss and bandwith.
The video and audio recordings are standard test procedures for all awarding organisations’ online invigilated tests and your video and audio recording will only be used for purposes of identity verification, online observation, incident resolution such as fraud prevention, test security and for the integrity of the test and testing process.
All of the same personal data collected or received as described above applies for all LIBF online invigilated assessments. Prior to the start of your online invigilated test you may be required to take a picture of yourself. The collection of such data is optional, but necessary if you choose to use the online invigilation function. You understand that the audio and video-tapes of your testing sessions, as well as photos, will be supplied in certain circumstances to us, the awarding organisation, to assist with the test management of your test.
We will retain your personal data no longer than is necessary for the purposes for which it is processed. The length of time for which our suppliers and their subprocessors retain information may also depend on the specific retention periods set out by us, your awarding organisation, and applicable laws.
When you use the online invigilation service provided by BTL, they use selected third party service ProctorExam that is hosted in Germany (Frankfurt Region), to process your data on our behalf. As part of the provision of the service by BTL to us, your awarding organisation, you agree that some or all of the above personal data may be processed outside the UK and EEA. In such circumstances, and if you are based in the UK or EU, we will, as required by GDPR, ensure that your privacy rights are protected by appropriate safeguards.
When you use the remote invigilation service provided by Pearson VUE, personal data is stored and processed in the US. All data is transferred and held in compliance with applicable laws for transfer of EU candidate data to the US and pursuant to the Privacy Shield Framework.
As part of the online invigilation services you also agree to allow your personal data to be transferred by BTL or Pearson VUE to us, your awarding organisation, from whom you seek certification. We require your personal data so that tests can be correctly administered, and certification can be processed, granted and administered. For more information about how we, your awarding organisation, may collect and use your personal data we encourage you to review our full privacy notice.
When you first contact us we create a record in your name and allocate you a unique ID number. Any information that you give us, or we generate, from then on is added to your record. We endeavour to ensure the accuracy of all records, but we rely on you to keep your personal data up to date, either online via myLIBF or by informing our Student and Customer Services team of any changes. You can contact them by email or by calling on +44 (0)12 2781 8609.
Information collected automatically
When you visit our websites we automatically collect anonymized data about your visit and securely store it using Google Analytics. We use this to improve user experience and navigation of our website, the services we offer you. The type of data we collect includes:
- session duration
- page views
- traffic source
- browser
- device
- IP address, and
- actions taken (e.g. PDF downloads clicks, form submissions)
Remarketing
We have enabled data collection for Display and Search Remarketing. This includes data from Google's signed-in users who have chosen to enable Google to associate their web and app browsing history with their Google account, and to use such information cookies provide to show personalised ads on sites across the internet based on someone’s past website visits.
Advertising Reporting Features
We have enabled Advertising Reporting features like Audience Demographics and Interests Reporting, DoubleClick Campaign Manager reporting, DoubleClick Bid Manager reporting, and Google Display Network Impression Reporting that help us better understand our users.
You can opt out of Google’s use of cookies through your browser settings or by visiting Google’s Ads Settings or Google Analytics' currently available opt-outs. Alternatively, you can opt out of third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.
Live Chat
We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based software company. Information regarding how the data is processed and stored can be viewed here.
Register your interest
You may register your interest with us, typically via a form on our website, to receive more information about our qualifications and services. The information we send will be specific to the areas you’ve registered your interest in.
Online invigilation services
We provide online invigilation as a service via one of our two suppliers, BTL Group Limited or Pearson VUE. If we offer you an assessment through the online invigilation platform provided and if you choose to take such assessment through the platform, you agree that you are being monitored over the Internet through your computer via your webcam and microphone during your exam session. Online invigilation means that you will log on to a test platform through the Internet to take your assessment and you will be monitored, sometimes in real time, during your entire assessment session so that your face, voice, desk and workspace will be captured and a recording will be made of these for the purposes of assessment security and the integrity of the assessment process. It is your responsibility to ensure that only you will be recorded during an online invigilation testing session and that no one else will be physically in the room where you are testing and that no one speaks to you during your testing sessions.
If you use the online invigilation service to take assessments, we and our suppliers may also collect and record further information about you when you take the exam which is online invigilated, such as your name, email address, captured facial photo, captured ID photo/government issued ID, physical (visible) health data/condition (by virtue of video recording), racial/ethnic origin/religious beliefs (by virtue of video recording), IP address, browser agents, browser and operating system identifiers, screenshots of your PC, your exam setting (home, office etc), all recorded video streams (computer, webcam and mobile), name of the exam you are sitting and other assessment based data that may be collected, including information about browser version, appVersion, appName, product and appCodeName, video frame size, type and library used for encoding, framerate, jitter, packet loss and bandwith.
The video and audio recordings are standard test procedures for all awarding organisations’ online invigilated tests and your video and audio recording will only be used for purposes of identity verification, online observation, incident resolution such as fraud prevention, test security and for the integrity of the test and testing process.
All of the same personal data collected or received as described above applies for all LIBF online invigilated assessments. Prior to the start of your online invigilated test you may be required to take a picture of yourself. The collection of such data is optional, but necessary if you choose to use the online invigilation function. You understand that the audio and video-tapes of your testing sessions, as well as photos, will be supplied in certain circumstances to us, the awarding organisation, to assist with the test management of your test.
We will retain your personal data no longer than is necessary for the purposes for which it is processed. The length of time for which our suppliers and their subprocessors retain information may also depend on the specific retention periods set out by us, your awarding organisation, and applicable laws.
When you use the online invigilation service provided by BTL, they use selected third party service ProctorExam that is hosted in Germany (Frankfurt Region), to process your data on our behalf. As part of the provision of the service by BTL to us, your awarding organisation, you agree that some or all of the above personal data may be processed outside the UK and EEA. In such circumstances, and if you are based in the UK or EU, we will, as required by GDPR, ensure that your privacy rights are protected by appropriate safeguards.
When you use the remote invigilation service provided by Pearson VUE, personal data is stored and processed in the US. All data is transferred and held in compliance with applicable laws for transfer of EU candidate data to the US and pursuant to the Privacy Shield Framework.
As part of the online invigilation services you also agree to allow your personal data to be transferred by BTL or Pearson VUE to us, your awarding organisation, from whom you seek certification. We require your personal data so that tests can be correctly administered, and certification can be processed, granted and administered. For more information about how we, your awarding organisation, may collect and use your personal data we encourage you to review our full privacy notice.